Privacy Policy

Who We Are

We are registered as Earthworks (Caribbean) Inc and can be contacted at:

Earthworks Pottery
#2, Edgehill Heights
St. Thomas
Tel: 1 (246) 425-0223

What Data We Collect

Emails: If you email us, your message, including your email address, is stored in our email software.

Cookies: These small identifiers are transferred to your computer as you browse our website. They are used to keep track of your account (if you are logged in), your search preferences on the site, and your shopping cart contents. Cookies are also used on this site by Google Analytics to compile non personally-identifiable website usage statistics.

Products you’ve viewed: we use this to, for example, show you products you’ve recently viewed.

Location, IP address and browser type: we use this for purposes like estimating taxes and shipping.

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

Order Information: When you purchase from us, we ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Embedded content from other websites: Some pages on this site include embedded content (such as videos and maps). Such content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data Storage

We store information about you for as long as we need the information for the purposes for which we collect and use it, including meeting legal requirements. This includes your name, email address and billing and shipping addresses.

We also store product reviews, if you choose to leave them.

Who Has Access

Members of our team have access to the information you provide us. Administrators and Shop Managers can access:

  • Order information such as what was purchased, when it was purchased, and where it should be sent
  • Customer information such as your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and provide customer support.

What We Share With Others

In order to provide our service we may share some of your information with service providers and business partners including:

  • Payment and fraud prevention service providers
  • Delivery companies
  • Marketing, communications, and data analytics companies
  • Infrastructure and IT service providers
  • Law enforcement and government if required or compelled to do so by law.

TODO: Add any specific privacy policy information provided by the Payment Gateway

Access To Your Information

If you register on our website personal information is stored in your user profile. You can view, edit, or delete personal information at any time (except your username).
Website administrators can also see and edit this information.

Links To Other Websites

This site contains links to other websites to which this Privacy Policy does not apply. Please check the privacy policies of those websites before providing your personal information to them.

Changes To This Privacy Policy

The contents of this privacy policy may be altered at any time, at our discretion. If you have any questions regarding this policy then please contact us.